Mengyang Chen

chimneychen@gmail.com  ·  +8618657120297  ·  No. 2180 Shanyin Rd, Xiaoshan District, Hangzhou, Zhejiang, China

EDUCATION
=========

The Chinese University of Hong Kong   (Aug 2014 - Nov 2015)
Master, Computer-aided Translation

University of Birmingham   (Sep 2012 - Jun 2013)
Diploma (Score: 75/100), Computer Science

Beijing Language and Culture University   (Sep 2010 - Jun 2014)
Bachelor (Score: 88/100), Computer Science and Technology

EXPERIENCE
==========

Vesoft Inc. — Technical Writer   (Aug 2023 - Jan 2026)
  - Developed and maintained technical content such as getting-started guides, user guides, query language references, UI texts, and release notes for graph database products in English and Chinese.
  - Worked closely with product designers, developers, solution architects, and testers to deliver content in sync with product releases.
  - Tested products during writing to better understand and explain product features, and suggest improvements to the product team.
  - Maintained and enhanced the documentation portal and underlying content management system to align with product strategy and improve user experience.
  - Refined and applied documentation style guides, templates, and best practices to ensure consistency and quality across all content.

Alipay (China) Network Tech Co., Ltd. — Technical Writer   (Nov 2021 - Jul 2023)
  - Designed and developed product introductions, integration guides, and API references for global payment services products in English.
  - Collaborated with different roles in the product development cycle to gather information and ensure technical accuracy and completeness of the documentation.
  - Supervised the works of outsourced writers and coordinated resources to ensure timely delivery of high-quality documentation.
  - Created dashboards to visualize and analyze feedback on documentation quality and usage, and used the insights to drive documentation improvement.

Farben Information Technology — Technical Translator/Writer   (Apr 2019 - Nov 2021)
  - Developed English best practices documents for Alibaba Cloud products and services.
  - Developed briefing documents and presentations about Alibaba Cloud's product offerings, technology capabilities, and strategies.
  - Translated help documentation, such as user guides, developer guides, and API references, from Chinese to English.
  - Proofread and edited English content translated and authored by junior writers and translators.

Camelot Information Systems Inc. — Technical Translator   (Feb 2018 - Mar 2019)
  - Worked onsite for Alibaba Cloud; translated UI texts and help documentation from Chinese to English.

PROJECTS
========

Separation of Documentation for Free and Paying Users — Documentation   (Sep 2023 - Nov 2023)
https://www.nebula-graph.io/
  - Role: Documentation team leader
  - Created two documentation portals for free and paying users based on MkDocs and separated previously blended content into two GitHub repositories.
  - Improved relevance and clarity of documentation content for both free and paying users in alignment with the company's product strategy.
  - Optimized the documentation structure and navigation for better user experience.
  - Simplified documentation maintenance and reduced manual errors in the process.

SKILLS
======

Content development: Markdown, Visual Studio Code, Microsoft Office, Visual Paradigm, Confluence
Content management: GitHub, Material for MkDocs, Google Analytics
API documentation: OpenAPI spec, Doxygen
Programming: Python, GQL, Linux commands, HTML
Soft skills: Attention to detail, Quick to learn, Time management
Languages: English: Full Professional Proficiency, Chinese: Native or Bilingual Proficiency, Cantonese: Elementary Proficiency
Awards: Second-Class Academic Scholarship — BLCU, Dec 2012 (top 7% in class), First-Class Academic Scholarship — BLCU, Dec 2011 (top 3% in class)
Certificates: TEM-8 (Test for English Majors Band 8), Mar 2014, CET-6 (College English Test - Band 6), Jun 2012
Interests: Hiking — big nature lover, Reading — Yu Hua, JK Rowling, Gabrielle Zevin

cv.ha7ch.com/chrischen