Zhiqi Guan

daisyzguan@gmail.com  ·  (408) 702-7695  ·  Sacramento, CA 95823
Email: mailto:daisyzguan@gmail.com
Phone: tel:+14087027695

EDUCATION
=========

University of Colorado Boulder   (2026 - 2028)
Master of Science, Artificial Intelligence

University of California, Davis   (2021 - 2025)
Bachelor of Science, Economics & Computer Science

EXPERIENCE
==========

Esports Engine — Esports Admin & Tools Developer   (Mar 2022 - Present)
  - Built and deployed a Python/JavaScript Discord bot powered by an LLM to automate customer support triage for live esports tournaments — delivered sub-30-second first responses at 1,000+ concurrent player scale.
  - Integrated LLM-based ticket auto-summarization into the support pipeline, accelerating triage and reducing manual handling across Faceit/Discord/Slack channels.
  - Resolved 100+ tickets over 10 hours during peak events; upheld SLAs and accuracy in fast-changing match schedules.
  - Handled 80 tickets spanning 1,500+ teams with 0 inaccuracies, ensuring correct seeding/eligibility and smooth logistics in OWCS tournaments.
  - Authored and maintained shared Google Sheets/Excel trackers; cut handoff friction and eliminated duplicate entries across admin teams.

WeLocalize — AI Data Annotator   (Jun 2024 - Sep 2024)
  - Labeled training data for machine learning tasks and conducted domain research to ensure annotation accuracy.
  - Evaluated language and style alignment with cultural and geopolitical contexts for LLM training datasets.
  - Reported quality issues and ensured adherence to annotation standards across multilingual datasets.

Microsoft Inc. — Software Development Assistant   (Jul 2021 - Aug 2021)
  - Built C# Azure Functions to optimize image processing workflows on Azure.
  - Deployed ASP.NET applications on Azure and developed performance improvement strategies.
  - Utilized ARM templates, Azure CLI, Docker, and Azure Container Registry for cloud deployments.
  - Researched Azure tools to identify performance bottlenecks and proposed actionable improvements.

PROJECTS
========

LLM-Powered Esports Support Bot — Personal Project   (Mar 2022)
  - Designed and built a Discord bot in Python/JavaScript that integrates an LLM to auto-triage and summarize incoming support tickets during live esports tournaments.
  - Reduced manual ticket handling by enabling automated first-response and intelligent routing across 1,000+ concurrent players.
  - Deployed and maintained the bot in a high-stakes, real-time environment across multiple major esports titles including Pokémon Unite, Fortnite, and Overwatch.

Game Jam Projects (Ludum Dare 53 & 54) — Personal Project   (Apr 2023 - Oct 2023)
  - Served as lead programmer and project planner for two 48-hour game jams.
  - Designed and implemented core game mechanics, systems architecture, and rapid prototyping under strict time constraints.

LLM-Powered Esports Support Bot  (https://cv.ha7ch.com/zqguan)
Discord bot using Python/JavaScript + LLM to automate tournament support triage for 1,000+ concurrent players.

SKILLS
======

Programming: Python, JavaScript, C#
AI & Machine Learning: LLM Integration, Prompt Engineering, Data Annotation, NLP
Cloud & DevOps: Azure, Azure Functions, ASP.NET, Docker, ARM Templates, Azure CLI, Azure Container Registry
Tools & Platforms: Discord API, Slack, Faceit, Google Sheets, Excel
Media Editing: Adobe Photoshop, Premiere Pro, Vegas Pro
Languages: English, Mandarin (Simplified Chinese)

cv.ha7ch.com/zqguan