{
  "username": "zqguan",
  "header": {
    "name": "Zhiqi Guan",
    "tagline": "Software Engineer & AI Builder | Python · JavaScript · LLM Applications | MSAI Candidate @ CU Boulder"
  },
  "personalInfo": {
    "email": "daisyzguan@gmail.com",
    "phone": "(408) 702-7695",
    "location": "Sacramento, CA 95823"
  },
  "experience": [
    {
      "company": "Esports Engine",
      "role": "Esports Admin & Tools Developer",
      "startDate": "2022-03",
      "endDate": "Present",
      "bullets": [
        "Built and deployed a Python/JavaScript Discord bot powered by an LLM to automate customer support triage for live esports tournaments — delivered sub-30-second first responses at 1,000+ concurrent player scale.",
        "Integrated LLM-based ticket auto-summarization into the support pipeline, accelerating triage and reducing manual handling across Faceit/Discord/Slack channels.",
        "Resolved 100+ tickets over 10 hours during peak events; upheld SLAs and accuracy in fast-changing match schedules.",
        "Handled 80 tickets spanning 1,500+ teams with 0 inaccuracies, ensuring correct seeding/eligibility and smooth logistics in OWCS tournaments.",
        "Authored and maintained shared Google Sheets/Excel trackers; cut handoff friction and eliminated duplicate entries across admin teams."
      ],
      "tags": [
        "Python",
        "JavaScript",
        "LLM",
        "Discord API",
        "Automation",
        "Customer Support"
      ]
    },
    {
      "company": "WeLocalize",
      "role": "AI Data Annotator",
      "startDate": "2024-06",
      "endDate": "2024-09",
      "bullets": [
        "Labeled training data for machine learning tasks and conducted domain research to ensure annotation accuracy.",
        "Evaluated language and style alignment with cultural and geopolitical contexts for LLM training datasets.",
        "Reported quality issues and ensured adherence to annotation standards across multilingual datasets."
      ],
      "tags": [
        "AI",
        "Machine Learning",
        "Data Annotation",
        "NLP"
      ]
    },
    {
      "company": "Microsoft Inc.",
      "role": "Software Development Assistant",
      "startDate": "2021-07",
      "endDate": "2021-08",
      "bullets": [
        "Built C# Azure Functions to optimize image processing workflows on Azure.",
        "Deployed ASP.NET applications on Azure and developed performance improvement strategies.",
        "Utilized ARM templates, Azure CLI, Docker, and Azure Container Registry for cloud deployments.",
        "Researched Azure tools to identify performance bottlenecks and proposed actionable improvements."
      ],
      "tags": [
        "C#",
        "Azure",
        "ASP.NET",
        "Docker",
        "ARM Templates",
        "Azure Functions"
      ]
    }
  ],
  "education": [
    {
      "school": "University of Colorado Boulder",
      "major": "Artificial Intelligence",
      "degree": "Master of Science",
      "startDate": "2026",
      "endDate": "2028"
    },
    {
      "school": "University of California, Davis",
      "major": "Economics & Computer Science",
      "degree": "Bachelor of Science",
      "startDate": "2021",
      "endDate": "2025"
    }
  ],
  "projectsRecent": [
    {
      "title": "LLM-Powered Esports Support Bot",
      "description": "Discord bot using Python/JavaScript + LLM to automate tournament support triage for 1,000+ concurrent players.",
      "url": "https://cv.ha7ch.com/zqguan",
      "tags": [
        "Python",
        "JavaScript",
        "LLM",
        "Discord API"
      ]
    }
  ],
  "projectsDetailed": [
    {
      "title": "LLM-Powered Esports Support Bot",
      "type": "Personal Project",
      "startDate": "2022-03",
      "bullets": [
        "Designed and built a Discord bot in Python/JavaScript that integrates an LLM to auto-triage and summarize incoming support tickets during live esports tournaments.",
        "Reduced manual ticket handling by enabling automated first-response and intelligent routing across 1,000+ concurrent players.",
        "Deployed and maintained the bot in a high-stakes, real-time environment across multiple major esports titles including Pokémon Unite, Fortnite, and Overwatch."
      ],
      "tags": [
        "Python",
        "JavaScript",
        "LLM",
        "Discord API",
        "Automation",
        "NLP"
      ]
    },
    {
      "title": "Game Jam Projects (Ludum Dare 53 & 54)",
      "type": "Personal Project",
      "startDate": "2023-04",
      "endDate": "2023-10",
      "bullets": [
        "Served as lead programmer and project planner for two 48-hour game jams.",
        "Designed and implemented core game mechanics, systems architecture, and rapid prototyping under strict time constraints."
      ],
      "tags": [
        "Game Development",
        "Programming",
        "Python",
        "JavaScript"
      ]
    }
  ],
  "skills": [
    {
      "name": "Programming",
      "items": [
        "Python",
        "JavaScript",
        "C#"
      ]
    },
    {
      "name": "AI & Machine Learning",
      "items": [
        "LLM Integration",
        "Prompt Engineering",
        "Data Annotation",
        "NLP"
      ]
    },
    {
      "name": "Cloud & DevOps",
      "items": [
        "Azure",
        "Azure Functions",
        "ASP.NET",
        "Docker",
        "ARM Templates",
        "Azure CLI",
        "Azure Container Registry"
      ]
    },
    {
      "name": "Tools & Platforms",
      "items": [
        "Discord API",
        "Slack",
        "Faceit",
        "Google Sheets",
        "Excel"
      ]
    },
    {
      "name": "Media Editing",
      "items": [
        "Adobe Photoshop",
        "Premiere Pro",
        "Vegas Pro"
      ]
    },
    {
      "name": "Languages",
      "items": [
        "English",
        "Mandarin (Simplified Chinese)"
      ]
    }
  ],
  "contact": [
    {
      "label": "Email",
      "url": "mailto:daisyzguan@gmail.com"
    },
    {
      "label": "Phone",
      "url": "tel:+14087027695"
    }
  ],
  "meta": {
    "updatedAt": "2026-05-24T01:04:56.176Z"
  }
}