Zhiqi Guan
Education
University of Colorado Boulder
2026 — 2028Master of Science, Artificial Intelligence
University of California, Davis
2021 — 2025Bachelor of Science, Economics & Computer Science
Experience
Esports EngineEsports Admin & Tools Developer
Mar 2022 — Present- Built and deployed a Python/JavaScript Discord bot powered by an LLM to automate customer support triage for live esports tournaments — delivered sub-30-second first responses at 1,000+ concurrent player scale.
- Integrated LLM-based ticket auto-summarization into the support pipeline, accelerating triage and reducing manual handling across Faceit/Discord/Slack channels.
- Resolved 100+ tickets over 10 hours during peak events; upheld SLAs and accuracy in fast-changing match schedules.
- Handled 80 tickets spanning 1,500+ teams with 0 inaccuracies, ensuring correct seeding/eligibility and smooth logistics in OWCS tournaments.
- Authored and maintained shared Google Sheets/Excel trackers; cut handoff friction and eliminated duplicate entries across admin teams.
WeLocalizeAI Data Annotator
Jun 2024 — Sep 2024- Labeled training data for machine learning tasks and conducted domain research to ensure annotation accuracy.
- Evaluated language and style alignment with cultural and geopolitical contexts for LLM training datasets.
- Reported quality issues and ensured adherence to annotation standards across multilingual datasets.
Microsoft Inc.Software Development Assistant
Jul 2021 — Aug 2021- Built C# Azure Functions to optimize image processing workflows on Azure.
- Deployed ASP.NET applications on Azure and developed performance improvement strategies.
- Utilized ARM templates, Azure CLI, Docker, and Azure Container Registry for cloud deployments.
- Researched Azure tools to identify performance bottlenecks and proposed actionable improvements.
Projects
LLM-Powered Esports Support BotPersonal Project
Mar 2022- Designed and built a Discord bot in Python/JavaScript that integrates an LLM to auto-triage and summarize incoming support tickets during live esports tournaments.
- Reduced manual ticket handling by enabling automated first-response and intelligent routing across 1,000+ concurrent players.
- Deployed and maintained the bot in a high-stakes, real-time environment across multiple major esports titles including Pokémon Unite, Fortnite, and Overwatch.
Game Jam Projects (Ludum Dare 53 & 54)Personal Project
Apr 2023 — Oct 2023- Served as lead programmer and project planner for two 48-hour game jams.
- Designed and implemented core game mechanics, systems architecture, and rapid prototyping under strict time constraints.
Discord bot using Python/JavaScript + LLM to automate tournament support triage for 1,000+ concurrent players.
Skills
Programming:
Python, JavaScript, C#
AI & Machine Learning:
LLM Integration, Prompt Engineering, Data Annotation, NLP
Cloud & DevOps:
Azure, Azure Functions, ASP.NET, Docker, ARM Templates, Azure CLI, Azure Container Registry
Tools & Platforms:
Discord API, Slack, Faceit, Google Sheets, Excel
Media Editing:
Adobe Photoshop, Premiere Pro, Vegas Pro
Languages:
English, Mandarin (Simplified Chinese)