Mengyang Chen
Technical Writer
Education
The Chinese University of Hong Kong
Aug 2014 — Nov 2015Master, Computer-aided Translation
University of Birmingham
Sep 2012 — Jun 2013Diploma (Score: 75/100), Computer Science
Beijing Language and Culture University
Sep 2010 — Jun 2014Bachelor (Score: 88/100), Computer Science and Technology
Experience
Vesoft Inc.Technical Writer
Aug 2023 — Jan 2026- Developed and maintained technical content such as getting-started guides, user guides, query language references, UI texts, and release notes for graph database products in English and Chinese.
- Worked closely with product designers, developers, solution architects, and testers to deliver content in sync with product releases.
- Tested products during writing to better understand and explain product features, and suggest improvements to the product team.
- Maintained and enhanced the documentation portal and underlying content management system to align with product strategy and improve user experience.
- Refined and applied documentation style guides, templates, and best practices to ensure consistency and quality across all content.
Alipay (China) Network Tech Co., Ltd.Technical Writer
Nov 2021 — Jul 2023- Designed and developed product introductions, integration guides, and API references for global payment services products in English.
- Collaborated with different roles in the product development cycle to gather information and ensure technical accuracy and completeness of the documentation.
- Supervised the works of outsourced writers and coordinated resources to ensure timely delivery of high-quality documentation.
- Created dashboards to visualize and analyze feedback on documentation quality and usage, and used the insights to drive documentation improvement.
Farben Information TechnologyTechnical Translator/Writer
Apr 2019 — Nov 2021- Developed English best practices documents for Alibaba Cloud products and services.
- Developed briefing documents and presentations about Alibaba Cloud's product offerings, technology capabilities, and strategies.
- Translated help documentation, such as user guides, developer guides, and API references, from Chinese to English.
- Proofread and edited English content translated and authored by junior writers and translators.
Camelot Information Systems Inc.Technical Translator
Feb 2018 — Mar 2019- Worked onsite for Alibaba Cloud; translated UI texts and help documentation from Chinese to English.
Projects
Sep 2023 — Nov 2023
- Role: Documentation team leader
- Created two documentation portals for free and paying users based on MkDocs and separated previously blended content into two GitHub repositories.
- Improved relevance and clarity of documentation content for both free and paying users in alignment with the company's product strategy.
- Optimized the documentation structure and navigation for better user experience.
- Simplified documentation maintenance and reduced manual errors in the process.
Skills
Content development:
Markdown, Visual Studio Code, Microsoft Office, Visual Paradigm, Confluence
Content management:
GitHub, Material for MkDocs, Google Analytics
API documentation:
OpenAPI spec, Doxygen
Programming:
Python, GQL, Linux commands, HTML
Soft skills:
Attention to detail, Quick to learn, Time management
Languages:
English: Full Professional Proficiency, Chinese: Native or Bilingual Proficiency, Cantonese: Elementary Proficiency
Awards:
Second-Class Academic Scholarship — BLCU, Dec 2012 (top 7% in class), First-Class Academic Scholarship — BLCU, Dec 2011 (top 3% in class)
Certificates:
TEM-8 (Test for English Majors Band 8), Mar 2014, CET-6 (College English Test - Band 6), Jun 2012
Interests:
Hiking — big nature lover, Reading — Yu Hua, JK Rowling, Gabrielle Zevin